FAQ
Shipping & Delivery
How long will it take to receive my order?
Your gut-saving goodies will typically arrive in 3-8 business days, depending on how far your mailbox is from our shipping center.
We're quick, but physics is still a thing! Need it faster? We offer expedited shipping options (1-3 business days) for those who can't wait to show their acid reflux who's boss. Just select your preferred speed demon option at checkout (extra fees apply, because overnight elves don't work for free).
Note: Orders received before noon Pacific time ship out the same day. If you've selected expedited shipping, the expedited delivery timeframe begins counting from the business day after your package ships.
Do you ship internationally?
For now, our reflux revolution is limited to US soil only. We're working on expanding our gut-healing crusade across borders, because acid reflux doesn't check passports before striking. Stay tuned as we plot our global belly-saving domination tour! Want to see us in your country sooner? Drop us a line support@KissMyAcidGoodbye.com - the more we hear from your neck of the woods, the faster we might get there.
How can I track my order?
We'll send tracking info faster than you can say "reflux relief" once your order ships. Follow your gut-saving package's journey right to your doorstep - feel free to refresh that tracking page obsessively and pace by the window like a puppy waiting for their human to return. We don't judge; we get excited about defeating acid reflux too! Your tracking email will include a link with all the stalking tools you need to monitor your package's every move.
Do you offer free shipping?
We believe in reasonable shipping costs almost as much as we believe in happy digestive systems! Enjoy flat-rate $5 shipping anywhere your beautiful self resides in the continental US.
Want to dodge shipping costs entirely? Two magic paths await:
- Subscribe to monthly auto-delivery (because consistent gut health deserves free delivery)
- Load up that cart to $80+ (more gut healing goodness = free shipping)
Your acid reflux doesn't pay shipping fees, and sometimes, neither should you!
Returns & Refunds
What is your return policy/guarantee?
We're so confident our gut-healing goodness will work for you that we back it with a 30-day "Fireproof Promise" guarantee! If your tummy and our supplement aren't getting along like we promised, we'll refund your purchase faster than you can say "heartburn begone!
Subsequent purchases of the same product are not returnable or refundable. Bulk shipments are not returnable or refundable.
Note: Shipping costs are non-refundable and will be deducted from the total refund amount.
Subscriptions must be cancelled prior to the next order being generated. Likewise address updates must be made to the subscription prior to the next order being generated.
If you cancel your subscription or change the address after the order has generated (i.e. your card has been charged), we may be unable to cancel it. Please reach out to support@kissmyacidgoodbye.com immediately.
Please note: in most cases the orders will have already shipped since our carriers generally pick up early in the day.
Unfortunately, we can’t cancel or change the shipping address on an order once it has shipped.
How do I initiate a return?
Simply email support@kissmyacidgoodbye.com no later than 35 days from the time you received the product (we want you to give it the full month to feel the effects so 30 days kinda makes no sense), and we'll sort you out.
IMPORTANT: To be eligible for a refund under our 30-day guarantee, you must contact us at Support@KissMyAcidGoodbye.com first.
Do not return the product unless we specifically instruct you to—returned products are not processed and cannot be resold.
Unapproved returns will not be eligible for a refund.
How long does it take to process a return?
Once we receive your return request, expect to see the money back on your card within 3-5 business days, though your bank might hold it hostage a bit longer (they're not as committed to customer satisfaction as we are).If your refund seems to be taking the scenic route back to your account after a week, drop us a line at support@kissmyacidgoodbye.com and we will do some investigating to find out what's happening.
Subscription & Ordering
How do I pause or cancel my subscription?
Simply log in to your account on our website where you'll find all the power to pause, modify, or cancel your subscription with a few clicks. No awkward conversations, no "it's not you, it's me" explanations required.
Whether you need to change your delivery frequency (because your gut is feeling fantastic!), update your shipping address (because you're escaping winter), or cancel entirely (we'll shed a tiny tear but respect your decision), it's all there in your account dashboard under "Subscription Management."
Do you offer any subscription discounts?
Absolutely! We reward commitment almost as much as your esophagus rewards consistency. Subscribe to regular deliveries of gut-healing goodness and unlock the VIP treatment: a delicious 10% off every order PLUS free standard shipping straight to your door.
That's right, subscribers save on both the product AND the delivery, because we believe treating your reflux regularly shouldn't burn a hole in your wallet (that's acid's job, and we're putting it out of business).
Think of it as your gut and your budget both saying "thank you" at the same time. The longer you stay burn-free, the more you save. it's a win-win that keeps on winning. Your only regret will be not subscribing sooner!
Product Usage & Storage
How should I store my Kiss My Acid Goodbye?
Unlike your ex, our formula doesn't need constant attention and special treatment. Store your gut-healing goodness in a cool, dry place—think kitchen cabinet, pantry, or anywhere else that's not hosting a humidity party.
After opening, keep that lid sealed tight between uses. While our natural ingredients (prickly pear, olive leaf, chamomile and friends) are tough on acid reflux, they're a bit shy around heat, moisture, and direct sunlight.
No need for refrigeration - your fridge is already crowded enough with those trigger foods you're now bravely reintroducing! Room temperature is perfect, ideally around / below 77°F (25°C).
What is the shelf life of the product?
Your gut-saving powder stays potent for a full year—much longer than your enthusiasm for those antacid tablets collecting dust in your medicine cabinet!
The natural superstars in our formula (prickly pear, olive leaf extract, and friends) maintain their acid-fighting powers for 12 months when stored properly. But let's be honest—if you're using it regularly as directed, you'll be reordering long before expiration becomes a concern. Your reflux isn't taking a vacation, and neither should your relief!
Can I travel with Kiss My Acid Goodbye?
Absolutely! Your gut health doesn't need to stay home while you're living your best vacation life. Our powder formula is 100% TSA-friendly - no liquid restrictions to worry about!
For carry-on convenience: Our powder can fly in your carry-on without triggering any security drama. We recommend keeping it in its original packaging so it's clear what that mysterious powder actually is (unless you enjoy surprise interrogations from curious TSA agents).
Pro move: Toss a scoop into your water bottle before boarding. Airplane cabin pressure can aggravate reflux, but you'll be sitting pretty while your seatmate suffers through their complimentary tomato juice.
Can I take Kiss My Acid Goodbye with medications?
While our formula features natural ingredients that play nice with most medications, we're gut health experts, not pharmacists moonlighting as supplement makers (okay, one of us actually is a pharmacist, but still).
Here's the deal: Kiss My Acid Goodbye doesn't contain any known ingredient villains that cause widespread medication interactions. However, the same way everyone has that one food that uniquely betrays their digestive system, individual medication interactions can be unpredictable.
For prescription meds: Have a quick chat with your healthcare provider or pharmacist. Bonus points if you bring your KMAG ingredient list to your next appointment—they'll be impressed with your preparedness (and possibly surprised you actually read the label).
For acid-reducing medications: As we mentioned elsewhere, don't ghost your PPIs or H2 blockers cold turkey when starting KMAG. Give your body about 8 weeks of KMAG goodness before gradually reducing other reflux meds with your doctor's guidance.
When in doubt, space it out: If you're concerned, take KMAG at least 2 hours apart from other medications just to ensure that you properly absorb everything you are consuming. It's like keeping feuding relatives at opposite ends of the Thanksgiving table—sometimes a little distance makes everything digest more smoothly.
MISCELLANEOUS QUESTIONS
Do you have a referral program?
Absolutely! Because the only thing better than experiencing relief from acid reflux is getting paid to tell others about it (and helping them escape the fiery clutches of heartburn too).
Our Acid Relief Ambassador Program turns your enthusiasm for a burn-free existence into rewards.
It's like being a gut health superhero with actual compensation for your good deeds. No cape required, though we wouldn't judge if you wore one.
Ready to spread the good word about saying goodbye to acid? Email support@kissmyacidgoodbye.com with "Ambassador Program" in the subject line, and we'll set you up faster than you can say "I miss eating pizza with my bestie!"
After all, misery loves company—but relief loves referrals.
Can I buy Kiss My Acid Goodbye in stores?
Not yet! Currently, our reflux-relieving goodness is exclusively available through our website. Think of us as the speakeasy of digestive health, except you don't need a secret password (just a credit card and shipping address).
While we're plotting our retail domination for the future, our focus right now is on getting Kiss My Acid Goodbye directly from our mixing facility to your eager esophagus with no middleman markup.
That said, if you'd like to see us on your local store shelves, we fully support your grassroots activism! Feel free to harass your local health food store manager until they call us in self-defense. Nothing says "stock this product" quite like a passionate customer following the manager around whispering "Kiss My Acid Goodbye" while clutching printouts of our website.
Just remember to smile while doing it, we want them to think our customers are passionate, not unhinged. Though we suppose both types buy supplements...
Is this product suitable for vegetarians/vegans?
Good news, plant people! Kiss My Acid Goodbye is 100% vegetarian and vegan-friendly. We designed this formula with everyone's gut in mind—regardless of your dietary tribe.
Our ingredient list reads like a plant-based paradise: prickly pear extract, olive leaf extract, chamomile, Activaloe, pea maltodextrin, stevia, monk fruit, and natural flavors. No animal ingredients took part in the making of this gut-soothing masterpiece.
Even our natural flavors are derived from plant sources—because why would we ruin a perfectly good vegan product by sneaking in something from our animal friends? That would be like offering you a tofu burger with a surprise bacon center. Not cool.
We believe reflux relief should be an equal-opportunity experience, whether you're a dedicated herbivore or an enthusiastic omnivore. Your ethical choices and your esophagus can finally live in harmony!
How can I contact customer support?
Need to reach our team of gut-loving, email-answering superheroes? We're just an email away at support@kissmyacidgoodbye.com. Unlike your acid reflux at 2AM, we actually want to hear from you!
Our support team doesn't believe in automated responses that sound like they were written by robots trying to pass as humans. Real people read and respond to your emails, usually within 24 hours (except weekends, when we're testing our product on spicy food binges—you know, for science).
Whether you have questions about your order, need advice on your reflux journey, or just want to share your success story of finally enjoying pizza without consequences, drop us a line.
Pro tip: The more specific your question, the more specific our answer can be. "Help!!!" gives us less to work with than "My package was delivered to my neighbor's dog house, what should I do?"
And yes, we absolutely read the weird emails too. Those are our favorites.
When to consult a healthcare provider
Should I consult my doctor before taking Kiss My Acid Goodbye?
While our formula features natural ingredients that your grandmother would probably recognize (well, if your grandmother was a gastroenterologist with a passion for botanical medicine), we always recommend chatting with your healthcare provider before adding any new supplement to your routine.
This is especially important if you:
- Take prescription medications (some plants are surprisingly chatty with pharmaceuticals)
- Have underlying health conditions (beyond your impressive ability to produce acid at Olympic levels)
- Are pregnant or nursing (creating humans is complicated enough)
- Have allergies to any plants or foods (our ingredients are natural, but "natural" doesn't automatically mean "friendly to YOUR body specifically")
Your doctor might roll their eyes at yet another supplement question, but that's what they get paid the big bucks for. And hey, you might be the one patient who actually brings in the ingredient list instead of saying "it's some natural thing I found online" - they'll appreciate that.
Remember: We're gut health enthusiasts with a solid formula backed by research, but your doctor knows YOUR specific health situation. Think of us as matchmakers – we've introduced you to some great ingredients, but your doctor should approve the relationship.
Is Kiss My Acid Goodbye safe during pregnancy or breastfeeding?
Ah, pregnancy and breastfeeding, when reflux becomes yet another "gift" of creating human life. While we sympathize with your fiery predicament (seriously, as if morning sickness wasn't enough), we need to be extra cautious here.
The honest answer: We haven't specifically tested Kiss My Acid Goodbye for use during pregnancy or breastfeeding. While our ingredients are natural and generally recognized as safe for adults, the mama-baby duo requires special consideration.
What we recommend: Consult your healthcare provider before using ANY supplement during pregnancy or breastfeeding - even ones with ingredients as gentle as ours. Your OB/GYN or midwife might have specific insights about each ingredient as it relates to your particular situation.
Think of it this way: You're already making one human from scratch - that's complicated enough biochemistry for now. Your healthcare provider is your co-pilot during this adventure, and they should approve all passengers (supplements included) boarding your biological aircraft.
Side note: If they give you the green light, we'd love to hear about your experience! Pregnancy heartburn is notoriously fierce, and we're always collecting feedback on how our product performs in different situations.
What if my acid reflux symptoms persist?
While Kiss My Acid Goodbye works wonders for most people (we've got the happy emails to prove it), sometimes your body's rebellion requires additional intervention.
The clinical studies on our ingredients show that the optimal benefits start to kick in at around the 2 - 3 month mark but depending on the severity of your reflux, how long you've had it and other health-related factors, it could take upwards of 6 months.
If after that time, you are still experiencing the same level of symptoms and reflux episodes, it may be time to call in reinforcements.
Here's our no-nonsense advice:
- Schedule an appointment with your healthcare provider. Persistent reflux can sometimes signal other digestive issues that need professional attention. Plus, doctors went to school for approximately forever, so we should probably use their expertise occasionally.
- Take a hard look at your trigger foods and lifestyle factors. Even our mighty formula has limitations when faced with a nightly routine of horizontal chili dog eating right before bed. (We're not judging. We’re just upset we didn’t get an invite to join you.)
- Check your dosage and timing. Some users find better results taking KMAG before meals rather than after, or vice versa. Some find taking it closer to bed time is more effective if your reflux is particularly difficult overnight. Experiment with timing to find your sweet spot.
- Contact us at support@kissmyacidgoodbye.com so we can help troubleshoot. Maybe there's a usage trick that could help your specific situation.
Remember: Experiencing severe acid reflux is common but not normal, and certainly not something you should just "live with." If KMAG isn't completely solving your issue, that doesn't mean you're doomed to a lifetime of fire-swallowing. It just means we need to find the right combination of solutions for your unique digestive situation.
*Note: This is not medical advice. Always consult with your physician before adding new supplements to your routine, especially if you have any diagnosed medical conditions.