Refund Policy

Last Updated: August 14, 2026

Refund Policy

We're so confident our gut-healing goodness will work for you that we back it with a 30-day "Fireproof Promise" guarantee!

Though the full effects of KMAG take 3-6 months, you can take KMAG daily for 30 days and if you don't notice any improvements to your acid reflux symptoms or overall digestion at all, reach out within 35 days of your first purchase and we’ll work with you to make it right*. 

*(Valid on first purchase only.  Subsequent orders of the same product - whether one-time or subscription - are not eligible for return or refund.)

If you have purchased the 90-Day Protocol with the 100 Day Guarantee please click here for all of the details of your special offer.

Note: Shipping costs are non-refundable and will be deducted from the total refund amount.

Subscribers who wish to cancel their subscription must do so before their credit card is charged, as the order will already be in progress at our warehouse. Cancellations received after the charge will not be eligible for refunds.

Likewise address updates must be made to the subscription prior to the next order being generated.

Please note: in most cases the orders will have already shipped since our carriers generally pick up early in the day.

Unfortunately, we can’t cancel or change the shipping address on an order once it has shipped.

To initiate a return of unopened bottles of KMAG, simply email support@kissmyacidgoodbye.com.

Please do not return the product unless we specifically instruct you to. Unapproved returns will not be eligible for a refund.

Once you receive approval for your return from our team and ship the product back, we will verify it is in sellable condition and if it is, we will process your refund to your original payment method minus a small restocking fee ($4.95) to cover inspection, handling, and inventory processing.

To keep it simple: unopened returns must be pre-approved by our team, shipped back within 15 days of approval, and in sellable condition.

We try to keep this as easy and human as possible — the restocking fee just helps us avoid waste and keep our guarantee sustainable for everyone. ❤️